Shipping policy

SHIPPING POLICY (EN)

The Czech version follows below. Česká verze je uvedena níže.

1. Where we ship

We currently ship within the Czech Republic only. Orders with a delivery address outside the Czech Republic cannot be completed in the Store.

2. Delivery methods and prices

Delivery method	Price	Transit time after dispatch
PPL — PPL Parcelshop or PPL Parcelbox	89 CZK	1–2 business days
Zásilkovna — pickup point or Z-Box	99 CZK	1–2 business days
PPL — delivery to your address	129 CZK	1–2 business days
Zásilkovna — delivery to your address	149 CZK	1–2 business days

Prices are final and include VAT. The Seller is not a VAT payer, so nothing is added to them.

Collection period at a pickup point: PPL Parcelshop 7 days, PPL Parcelbox 3 days, third-party box 2 days. For Zásilkovna, the collection period is stated in the notification that your parcel is ready. Parcels not collected in time come back to us — see Section 9.

Free shipping on orders over 3000 CZK. Current shipping prices are always shown in the cart before you submit your order.

3. Order handling time

Type of goods	Handling time before dispatch
Stock goods	up to 3 business days
Made-to-order goods (individual measurements, personalisation)	as stated on the product page, no later than 30 business days

Orders received after 15:00 (CET, Prague) are processed the next business day. Processing takes place Monday–Friday, excluding public holidays.

Total delivery time = handling time + transit time. An estimate is shown on the product page and in your order confirmation.

Need it by a specific date? (an event, performance or shoot) Tell us in the order note or in advance at hello@breakingshell.com. The date is binding only once we confirm it by e-mail — otherwise the standard delivery times apply.

A4. Tracking

Once your order ships you receive a dispatch confirmation e-mail with a tracking number. If it does not arrive, please check your spam folder and then contact hello@breakingshell.com.

A5. Delays

Delivery times are estimates. Delays may be caused by weather, carrier peak periods (Christmas, Black Friday), public holidays or carrier error.

Your rights in the event of delay are unaffected. If we fail to deliver within the agreed period you may call on us to deliver within a reasonable additional period; if that expires without delivery, you may withdraw from the contract and receive a full refund. Where it is clear we will not deliver, you may withdraw immediately.

A6. Who bears the risk in transit

We are responsible for the parcel until the moment you receive it. If it is lost, damaged or destroyed in transit, that is our problem, not yours — we will resend the goods free of charge or refund you. We handle the claim with the carrier.

(This applies to consumers. If you buy as a business, risk passes on handover to the first carrier — see Article 4.7 of the Terms.)

A7. Damaged or undelivered parcels

• Damaged packaging on receipt: we suggest recording the damage with the carrier and photographing the parcel. This is not an obligation and failing to do so does not limit your rights in any way.
• Damaged goods inside: contact us within [7] days at hello@breakingshell.com with photographs of the goods and packaging. We will resolve it promptly.
• Marked delivered but not received: e-mail hello@breakingshell.com. We will open the investigation with the carrier. You are not expected to chase the carrier yourself.

A8. Changing the delivery address

To change your delivery address, e-mail hello@breakingshell.com or call +420 723 585 721 as soon as possible. The address can be changed up until the parcel is dispatched, but not afterwards.

A9. Uncollected parcels

If a parcel is returned to us uncollected, we will contact you to arrange redelivery (redelivery costs are borne by the buyer) or a refund. This does not affect your right to withdraw within 14 days — you do not lose that right by failing to collect; simply notify us of your withdrawal.

A10. Customs and import charges (inactive — applies only once we ship outside the EU)

[ACTIVATE ONLY WHEN SHIPPING OUTSIDE THE CZECH REPUBLIC — delete until then.] For deliveries outside the European Union, the parcel may be subject to customs duty, import tax and clearance fees under the rules of the destination country. These are paid by the buyer and are not included in the price of the goods or shipping. Amounts are set by the destination country’s customs authority. Customs clearance times are outside our control and are not counted in the delivery estimate.

A11. Shipping contact

hello@breakingshell.com | +420 723 585 721 Customer support: Monday–Friday, 09:00–18:00 (CET)